The Chief Executive Officer of the Chamber of Telecommunications, Dr. Kenneth Ashigbey has firmly declared that MoMo Agents charging fees before depositing money into a customer’s account is illegal.
This clarification comes as a response to reports of individuals being unfairly charged fees by agents before depositing money into their MoMo accounts.
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Dr. Ashigbey urges all agents involved in this act to immediately cease such actions, as it goes against the rules governing the MoMo transactions.
Furthermore, customers are encouraged not to pay any fees when making deposits into their own accounts.
Users are again urged to understand their rights and obligations when utilizing the MoMo services.
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The Chamber of Telecommunications is taking this matter seriously and will work closely with regulatory authorities to address any violations and ensure the protection of users’ interests.
Any agents found to be charging fees for deposits will face appropriate consequences.
The Chamber advises customers who encounter such charges to report them to the relevant authorities (Service providers) for investigation
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The Chamber promises to remain committed to upholding the integrity and legality of the Mobile Money services and will continue to promote a fair and transparent environment for all users.