The Electricity Company of Ghana Limited (ECG) has announced a major change in its service application process, starting from February 1, 2024.
To enhance efficiency and provide a seamless customer experience, ECG customers will now be required to utilise the ECG Mobile App for all service requests, including new service, separate meter, and additional load applications.
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With this new paperless system, prospective customers seeking ECG services will be directed to download the ECG Mobile App and follow the provided prompts.
They will also be required to upload all necessary documents for the processing of their service requests.
[You can visit https://play.google.com/store/apps/details?id=com.ecgmobile to download the Mobile App]
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To ensure a seamless communication flow, all responses regarding customers’ applications will be communicated through the contact telephone numbers provided during the application process.
Therefore, customers must submit accurate and up-to-date information to avoid any delays or miscommunications.
This initiative is part of ECG’s broader digital transformation agenda, as well as its commitment to delivering efficient and hassle-free customer service.
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For further information and assistance, customers are encouraged to reach out to the ECG call centre at 0302 611611 (also available on WhatsApp) or visit their nearest district office.
